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A research panel can be a reliable source of primary data. For consumer or business-to-business research, panels can be an effective and efficient method for measuring customer attitudes and behaviors.
Panels consist of pre-recruited groups that are willing to participate in research events such as focus groups or surveys. Members (who are typically awarded cash or gift incentives) might be customers, sales leads, prospects, or market segments your company targets —executives, IT managers, physicians, lawyers, chronic pain sufferers, etc. Depending upon a client’s objectives and budget, data collection options might include telephone, mail, online, or in-person surveys.
Although they are based on non-probability sampling techniques, with the rise of privacy concerns a panel approach may represent a sound and economical alternative to more expensive research methods. They offer their greatest utility when they are carefully screened and recruited, well managed, secure, and have member retention and replacement provisions in place.
A Standing Panel is one maintained by a panel supplier, some of which maintain national and worldwide memberships of a million or more. These panels can be quickly and efficiently accessed. A Custom Panel is a proprietary vehicle that is recruited for a specific client. This could include customers, hot prospects, or industry experts.
| Panels are recruited through a combination of online and traditional methods (telephone, mail, banner adverti sing, print advertising, publicity, etc.), with the objective of being as representative as possible. Client sponsorship may be revealed or anonymous. When properly managed, online panels can offer data quality that is superior to that obtained through mail, telephone, or intercept interviews. Members take the online survey at a time of their choosing, which allows them to give it their full attention. They see (rather than just hear) the questions and answer choices, each interview is conducted in precisely the same way (without interviewer bias or variance), |
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and they can take as much time as they need. Photos, sounds, and video can be incorporated into online questionnaires. Privacy, confidentiality, and anonymity are carefully preserved and protected. A typical panelist participates in only three or four studies per year, and an online help desk provides live assistance to respondents during surveys. Email addresses are “scrubbed” weekly and non-responders are systematically removed. Fresh panelists are continually added. Recruiting goals are adjusted monthly to keep the customer research panels balanced and representative. Call today to find out how iResearch can help you to explore the full potential of panel-based marketing research methods. |
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